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FAQ

Can I make changes to the order I just placed?

It is possible to make a change to your order if the items have not been shipped out of our warehouse. Please contact our Sales Manager staff with your change request.

How do I return or exchange an item?

Please understand that we do not accept returns or exchange without prior return authorization. Therefore, if you need to return your order for some reason, please contact our Sales Manager staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided. Item(s) must be returned in new, unused condition in its original packaging.

We recommend that all returns be sent via a traceable carrier. Keep the return tracking number associated with the package you are returning to ensure that the package is returned to our warehouse and send this tracking number to our Sales Manager staff. Please note we do not accept C.O.D. deliveries.

What if I received a product that is defective or damaged?

If you have received a product that is defective or damaged, please contact our Sales Manager staff within 20 days of delivery and they will be happy to assist you.

Can I cancel my order?

It is possible to cancel your order if the products have not been sent out from our warehouse.

What currency are your prices in?

All prices are in US Dollars $ (USD).

Are the products authentic and where are they produced?

All products are guaranteed to be 100% authentic and they are produced in Korea.

How can you sell the products so cheap?

We purchase large volumes both from manufacturers and distributors; thus, we are able to sell the products at extremely competitive prices.

Which payment methods does Viana Care accept?

We accept wire transfers, Western Union and Money Gram payments. Unfortunately, at this time we don't accept online credit card payment. Please contact us for more information regarding payment options.

My package is being held in customs, what can I do?

Please note, it is the responsibility of the customer to know the rules and regulations of a country. If a package is held in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resent to us. Once we receive the returned package, we will either resend the package or issue a refund for the products.

What type of documents or certificates are provided with the purchased products?

All of our products are manufactured in South Korea and have the required certificates confirming their authenticity and safety. Product information or certificates can be obtained from our Sales Manager staff upon request.

What do I do if I am having technical problems with the website?

If you want to report a technical issue with using our website, please send them to the following e-mail address: info@viana.com.

How do you store botulinum toxins in your warehouse?

We take special care to the handling and storing of all of our products in our warehouse. Our warehouse is fully equipped with refrigerators that can store products containing botulinum toxins at a temperature of 2° C to 8° C. In this condition, they can be kept in storage for up to four years (depending on the product). We also monitor the temperature of our warehouse and any shifts in temperature is detected by a temperature controller. Such strict compliance with storage conditions enables us to ensure our customers that our products containing botulinum toxins are effective and safe.

When we transport products containing botulinum toxins, we place the products in a separate container with ice packs so that it remains to be stored at a low temperature. The volume of ice is carefully calculated, based on the shipping destination and the number of products to ensure that the temperature is well kept until the point of delivery to the customer.

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