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COVID-19 UPDATES

COVID-19 UPDATES

In unprecedented times like these, we are doing everything we can to continue serving our customers.
 
We’ve stepped up our efforts to make your online shopping experience as easy as possible.

Frequently Asked Questions

SHIPPING & DELIVERIES
 
Will my shipment be delayed?
We are not experiencing any delivery issues or delays due to COVID-19. Orders are being sent out as usual with the exception of these countries:
  • Italy
  • Czechia
  • Austria
  • France
  • Lebanon (delays)
  • Kuwait (delays)
How long does it take for a shipment to reach the EU right now?
Once a package is sent out from our warehouse, it will take approximately 2-5 business days to arrive in the EU.
 
Are you still shipping products to the USA?
Yes, we are still shipping to the USA.
 
HEALTH & SAFETY
 
What’s Viana Care doing to keep customers and employees safe?
We are committed to the health and safety of our employees and the customers we serve.
 
We have taken several steps to ensure our facilities remain safe and healthy environments. 
We have increased the frequency and intensity of cleaning at all sites, including regular sanitization of frequently touched areas. 
 
We’re recommending all employees to take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel.
 
We hope you are staying well during this time of uncertainty. We are grateful for family, friends, colleagues, and our valued customers who we stand with as we navigate this pandemic.
 
Our customer service team is available to answer your questions, please visit the contact page on vianacare.com or contact our Viana Care customer service team from 9 a.m. – 8 p.m. KST at  +82-10-2040-0888.
 
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