RETURN & REFUND

Thank you for shopping at Viana. If you are not entirely satisfied with your purchase, we're here to help.
 
Returns
 
You have 30 calendar days to return an item from the date you received it. To be eligible for a return:
  1. Item must be unused, unopened, and in the same condition that you received it.
  2. Items must also be in the original packaging. 
  3. Receipt or order number of purchase must be present.
Refunds
 
Once we receive your item, we will notify you that we have received your returned item and inspect it.
 
If your return is approved, we will initiate a refund based on the original method of payment.
 
If you paid through Yandex, the refund process will be done through an account manager. One of our account managers will send you a confirmation for the refund. Please note that after the account manager sends you a confirmation that funds were sent to your bank, they are no longer on our company account.  You will receive the credit from Yandex to your account within 2-5 days, depending on your bank’s policy.
 
Exceptions
 
Please, note that all clearance items are non-refundable
 
Shipping
 
You will be responsible for arranging and covering the shipping costs for returning your item. Shipping costs are non ­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
If you have any questions on how to return your item to us or concerns, please contact us at info@vianacare.com.