SHIPPING
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
It normally takes 1-2 business days for us to process your order. Please note that this does not include holidays and weekends. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.
If a shipping delay occurs, we inform customers of the issue within 24 hours.
SHIPPING METHOD & DELIVERY
Shipping cost is calculated by volume, weight and differs depending on the shipping method and destination country.
Please Note:
- Our service provider is DHL Express - known for unbeatable transit times and worldwide logistics
- Delivery to the U.S. on average is within 2 days
- Business days are Monday to Friday, excluding Korean national holidays.
- For cargo shipping, we use only the most reliable transportation companies. If you require insurance, please contact us in advance.
- Supporting documents concerning the products (HS code, MSDS and etc.) can be provided upon request
TRACKING ORDER
Once your order has been processed and is ready for shipment, you will receive a tracking confirmation email from the courier.
DELIVERY FAILURE
If a parcel is returned to us because it was unclaimed, the customer is responsible for the shipping costs. Viana Care is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during its transit.
PACKAGES SUSPENDED IN CUSTOMS
Before you place an order, please note it is the responsibility of the customer to know the rules and regulations of the shipping country’s customs. If a package is stopped in customs, you must contact your local customs office to either pay to have the package released or reject it and have it returned to us. While the issue of paying for taxes may not always arise, it could very well happen.
We do not take responsibility for any seized goods.
