We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
It normally takes 1-2 business days for us to process your order. Please note that this does not include holidays and weekends. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.
If a shipping delay occurs, we inform customers of the issue within 24 hours.
SHIPPING METHOD & DELIVERY
Shipping cost is calculated by volume, weight and differs depending on the shipping method and destination country.
Our service provider is DHL Express - known for unbeatable transit times and worldwide logistics
Delivery to the U.S. on average is within 2 days
Business days are Monday to Friday, excluding Korean national holidays.
For cargo shipping, we use only the most reliable transportation companies. If you require insurance, please contact us in advance.
Supporting documents concerning the products (HS code, MSDS and etc.) can be provided upon request
Once your order has been processed and is ready for shipment, you will receive a tracking confirmation email from the courier.
If a parcel is returned to us because it was unclaimed, the customer is responsible for the shipping costs. Viana Care is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during its transit.
PACKAGES SUSPENDED IN CUSTOMS
Before you place an order, please note it is the responsibility of the customer to know the rules and regulations of the shipping country’s customs. If a package is stopped in customs, you must contact your local customs office to either pay to have the package released or reject it and have it returned to us. While the issue of paying for taxes may not always arise, it could very well happen.
We do not take responsibility for any seized goods.
Please select a country to ship to
Please, go back to the order summary and select a shipping country underneath the merchandise total.
We are working on new features to make your experience with Viana Care more convenient. Thank you for your patience!
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You will always receive free worldwide express shipping on orders over $300.
Please note that in order to be eligible for free shipping, you order amount should exceed $300 AFTER the promo code is applied.
Please leave your contact details below and we’ll get back to you shortly.
LIMITED TIME: special shipping rate for all orders $37 $30.
+ FREE SHIPPING for all orders over $500 $300.
+ FREE GIFT for all orders over $750 $500.
Due to unforeseen logistics circumstances, please kindly note that we are only able to ship to the United States at the moment. Thank you for your much appreciated patience as we are actively working on resuming shipments to other countries.